Coaching Cancellation & Rescheduling Policy

At Melissa Martin Coaching, we respect your time and commitment to the coaching process. To ensure a smooth experience for all clients, we have established the following cancellation and rescheduling policy:

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1. Cancellation Policy

• Clients may cancel a session with at least 24 hours' notice before the scheduled session time without penalty.

• Cancellations made less than 24 hours before the session will result in a full charge for the session or a deduction from the prepaid package.

• In case of a no-show (failure to attend a session without prior notice), the session will be charged in full with no refund or reschedule option.

 

2. Rescheduling Policy

• Clients may reschedule a session with at least 24 hours' notice before the scheduled time.

• Rescheduling requests made less than 24 hours in advance will be treated as a cancellation, and the session fee will be forfeited.

• Sessions must be rescheduled within 10 days of the original appointment, subject to availability.

 

3. Emergency Exceptions

We understand that emergencies happen. If you experience an unforeseen situation (e.g., illness, accident), please contact us as soon as possible. Exceptions may be made on a case-by-case basis.

 

4. Refunds & Prepaid Packages

• Coaching sessions and packages are non-refundable.

• If a session is canceled within the allowed time frame (24+ hours in advance), the session may be rescheduled at no additional cost.

 

5. How to Cancel or Reschedule

To cancel or reschedule a session, please contact us via:
📧 Email: melissa.martin.solutions@outlook.com
📞 Phone: 780-660-7804

 

By booking a session, you acknowledge and agree to this cancellation and rescheduling policy. Thank you for your understanding and commitment to the coaching process.